Thanks For Sharing Your Success Stories

Thanks to our customers and partners that have submitted their projects for the 2018 Innovation Awards. We are currently reviewing the entries and selecting our 2018 winners. Check back soon to see who our 2018 Innovation Award winners are.

Each year, Vertex recognizes companies for using Vertex solutions in innovative ways to overcome business challenges and improve results.

2017 Innovation Award Winners

The 2017 Vertex Innovation Awards recognized six companies that have leveraged software and services from Vertex to solve complex business challenges: AmeriGas; Duracell; Espresso Services; L.L. Bean; Microsoft; and Northern Tool + Equipment.

New in 2017, we recognized two past Innovation Award winners with the Vertex North Star Award. These past winners continued to innovate by using Vertex software to create additional benefits for other tax types or embarked on a new project using the technology to create a positive impact on the bottom line. In doing so, they enabled tax to make a more strategic contribution to corporate performance. We were excited to acknowledge these two forward-thinking companies last year: Starbucks Coffee Company and Weatherford.


Tax solutions that provide rapid time-to-value and scale


Leading the charge and staying ahead of new VAT compliance requirements

Espresso Services

A double shot of confidence—simplifying and automating tax management


Business transformation and better bottom line impact, while improving customer experience


Enabling digital services on a global scale

Northern Tool + Equipment

Tax tools for expanding into new markets and mitigating the risks of business expansion

North Star Award Winner Starbucks Coffee Company

Blending data and innovation to transform indirect tax management

North Star Award Winner Weatherford

Drilling into a simplification of business assets

2017 People's Choice Award Winner

Many nominees. Six finalists. One company voted as the “People’s Choice.”

Conference attendees awarded L.L. Bean the People's Choice Award for innovation and inspiration for their approach to tax management using Vertex solutions. Congratulations to L.L. Bean for being voted the 2017 People's Choice Award winner!

L.L. Bean

Business transformation and better bottom line impact, while improving customer experience

Winner for use of Vertex Indirect Tax O Series and Vertex Indirect Tax Returns

L.L.Bean has been providing active gear, apparel, and expert advice to help customers enjoy the outdoors for over 100 years. Founded in 1912 by Leon Leonwood Bean, the company began as a one-man operation. Guided by L.L.’s belief in keeping customers satisfied, the company has grown to a global organization with annual sales of $1.6 billion. Company headquarters are in Freeport, Maine, just down the road from its original store.

Innovation at Work

L.L.Bean was in the midst of a major, multi-year business transformation. Among the key goals: enabling more efficient and standardized work processes across the company while significantly reducing the number of applications its internal IT group must maintain. As part of the transformation, the company migrated a complex network of legacy tax systems to Vertex O Series as its single tax solution.

L.L.Bean is already seeing direct benefits from its investment in Vertex. Customer experience is better thanks to stronger integration across source systems and more consistent tax results. IT no longer needs to maintain a patchwork of legacy systems. Managing monthly compliance has not only enhanced accuracy but eliminated time-consuming manual work giving the tax team more capacity for higher-value activities. Today, the tax team has greater agility in responding to ongoing tax rule changes in every channel of their business.

Ultimately, Vertex O Series has enabled the tax team to lay the groundwork for better tax audit results which is expected to contribute significantly to the company’s bottom line, reduce IT support needs by 35-50%, reduce monthly compliance efforts by 25%, and reduce the number of tax-exempt orders on hold for review.

In Their Words

“Vertex enabled L.L.Bean to point all calling systems to a single tax engine—providing ‘one version of the truth.’ This simultaneously improves customer service and reduces financial risk.” — Jeanne Sanders, Director of Tax

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