Frequently Asked Questions

If you have questions about Vertex Exchange 2019, we've got the answers. Take a look through commonly asked questions below.

If you have questions about Vertex Exchange 2019, we've got the answers. Take a look through commonly asked questions below.


Registration and Rates

What are the rates for the conference?
The individual registration fee for Exchange 2019 is $1,995; however, if you register before August 31, you will receive a $200 early bird discount. Early Bird discount may not be combined with any other promotion or discount.

Are group discounts offered?
Yes, group discounts are also available. Starting on September 1, if two or more registrants from your organization are planning to attend, each person can receive a $100 discount on their conference admission (cannot be combined with any other discount).

Please email Dana Janosek prior to registering to receive a promotional code for your company. You can forward the promotional code to anyone in your company so that they can receive the $100 group discount.

Or, contact us at +1 866 912 7313 from 8:00 AM - 5:00 PM CDT (2:00 PM - 11:00 PM GMT).

Who can I contact if I have problems registering online?
Please e-mail Dana Janosek. You will receive an acknowledgment or answer to your e-mail the same day it is received. Or contact us at +1 866 912 7313 from 8:00 AM - 5:00 PM CDT (2:00 PM - 11:00 PM GMT).

What methods of payment are accepted for registration and related fees?
We accept Visa, MasterCard or American Express. Your card will be charged upon completion of your registration. If you would like to be billed later, please e-mail Dana Janosek or contact us at +1 866 912 7313 from 8:00 AM - 5:00 PM CDT (2:00 PM - 11:00 PM GMT).

How do I change my registration?
To make a change, access the confirmation email you received after registering. Copy the confirmation code provided to you in the email and click on EDIT MY INFORMATION. Paste the confirmation code in the box and make any edits by clicking on the EDIT MY INFORMATION link on the right-hand side of the screen. To add/remove sessions, follow the steps above, then click on the BUILD MY AGENDA link on the right-hand side of the screen.

What is the conference cancellation policy?
The cancellation policy is as follows:

  • Over 30 days (before September 27) - Full refund
  • 14 to 30 days (Between September 27 – October 13) - $200 penalty
  • 14 days or less (After October 13) - No refund

To cancel your registration: contact Dana Janosek or call +1 866 912 7313 between the hours of 8:00 am to 5:00 pm CDT (2:00 pm - 11:00 pm GMT).


Conference Sessions

I am not sure what sessions to sign up for. Who can provide guidance on appropriate subjects for me to consider?
Please review the abstracts on the event website at by clicking on Sessions & Speakers. If you still have questions, please email Michele McEvoy, Conference Program Manager, or call +1 484 595 6332 from 8:00 AM - 5:00 PM EDT.

What are Flash sessions?
Structured to be interactive, Flash sessions are information-packed 20-minute sessions designed to give a brief introduction to a new solution or a quick update on a topic of interest. Flash sessions do not qualify for CPE credit and you do not need to register for Flash sessions – just show up.

What if the course I want to take is full?
You can place your name on a waitlist and you will receive an email if a class opens up or when a seat is confirmed for you. You may also check for last-minute cancellations on-site.

Will I be able to change my schedule once I'm on-site?
You have a couple of options. You can stop by the registration desk for assistance or use the ExchangeXtra mobile app to update your schedule on the fly. Sessions do fill up, so we recommend creating your agenda when you register for the best selection of offerings.

I cannot attend the conference; can I buy transcripts from the event?
Due to the nature of the conference and the potential for sensitive discussions to occur, sessions will not be taped or recorded for purchase or distribution.

How many CPE credits can I earn at Exchange?
You will have the opportunity to earn up to 26 CPE credits.

What if I have additional questions about CPE credits?
Please view the CPE Information Sheet here. For more information regarding refund, complaint and/or program cancellation policies, please email Michele McEvoy, Conference Program Manager, or call +1 484 595 6332 from 8:00 AM - 5:00 PM EDT.


Hotel and Travel

Where is the Gaylord Rockies Resort & Convention Center located?

6700 North Gaylord Rockies Boulevard
Aurora, Colorado 80019
T: 1.720.452.6900

What is the room rate for the hotel?

Vertex has blocked rooms for the 2019 Exchange Conference at the Gaylord Rockies Resort & Convention Center in Aurora, Colorado. The rate per night is $239 plus tax. This includes in-room high-speed internet access.

Please note: Hotel Reservation Deadline – September 30, 2019 by 5:00 PM CDT - In order to guarantee a hotel room and receive the group rate of $239 per night, hotel reservations must be made by 5:00 PM CDT September 30, 2019. After this date, room availability and/or group rate cannot be guaranteed.

A credit card deposit is required by the hotel to hold a reservation. The Gaylord Rockies Resort & Convention Center will charge your credit card for one night's room deposit of $239 (plus taxes) prior to your arrival.

Q: Who do I contact if I need to change or cancel my hotel reservation?
Hotel policy requires you provide at least 72 hours notification in the event you need to reduce the number of nights reserved.

If you need to cancel your hotel reservation completely, notification must be received 72 hours prior to your scheduled check-in date. Hotel reservations cancelled less than 72 hours prior to arrival may not be refundable.

All changes/cancellations must be made through NorthPointe Meetings or via your registration form. Please do not contact the hotel directly. To contact NorthPointe Meetings email Dana Janosek or call +1 866 912 7313 between the hours of 8:00 AM - 5:00 PM CDT (2:00 PM - 11:00 PM GMT).

How much does parking cost at the hotel?
Overnight parking is available at the Gaylord Rockies Resort at a rate of $29 daily for self-parking and $39 daily for valet parking. This hotel does not provide shuttle service to Denver International Airport. Estimated taxi fare is $20 one way.

Can I extend my hotel stay beyond the conference block of Thursday, October 31?
Enter your request in the special request field of the hotel reservation and we will respond within four business days.

Can I stay at other hotels?
There are no restrictions; however, customers have found being at the same hotel as the conference and other attendees beneficial. We encourage you to stay at the Gaylord Rockies Resort and have negotiated a discounted rate for conference attendees.

Is airport transportation provided?
No, you must secure your own transportation. Taxis are available outside Denver International Airport (6.3 miles). Estimated taxi fare is $20 one way.

Are group airfare discounts offered?
No, we have found the most cost-effective method for securing airfare is to make your own travel arrangements.


General Information

What is the purpose of Vertex Exchange 2019?
Vertex Exchange 2019 is your opportunity to learn the latest tips and tricks for your Vertex product, explore new solutions from Vertex, engage Vertex subject matter experts and our consulting alliances, and network with other tax and IT professionals.

Will I have an opportunity to meet with product experts at the conference?
Absolutely. Representatives of our product management team will be on-site at the conference. Vertex subject matter experts can always be found at the Vertex Resource Center. Attendees also have the opportunity to schedule a one-to-one meeting with Vertex professionals and conference sponsors during the registration process, or any time leading up to the event.

Are there groups of customers with common interests (i.e. special interest groups) who meet during the conference?
Yes, there will be six Special Interest Group sessions connecting customers with something in common: industry (Retail, Leasing and Communication Services), solution (Vertex Cloud Indirect Tax), or technology platform (SAP and Oracle). Additionally, our mealtimes will provide opportunities to meet peers from similar lines of tax and industries.

What is the dress code?
The dress code for all conference activities is business casual. The average high temperature in Aurora during October is 66°F and the average low is 36°F.

What is the conference policy on bringing families? Are there activities for my spouse/family?
Families and guests are welcome to accompany you on your trip, but please understand the conference events are of a business nature and not suitable for children.

You can register to bring an adult (21 and over) guest to a networking event (fees apply). We are also hosting a group evening event on Tuesday, October 29. If you would like to bring a guest with you, there is a $125 charge for them to attend.


Do you have a question that is not listed? Contact Michele McEvoy, Vertex's Conference Program Manager at +1 484 595 6332 for more information.